Pioneer offers shipping and returns free of charge.
Germany and Austria: Up to 3 business days (if product is immediately ready for dispatch)
Other countries: Up to 5 business days (if product is immediately ready for dispatch)
Deviating delivery dates are indicated on our product detail pages.
If products are not ready for dispatch within one working day, the delivery date shall be postponed in accordance with the earliest availability time of the products.
As soon as more countries are added, we will gladly let you know in our newsletter.
Shipping Service Providers
Pick-Up Point Collection
Unfortunately, we do not currently serve any pick-up stations.
Billing & Shipping Address
You are welcome to use a billing address different from your shipping address. Simply choose PayPal, credit card or instant bank transfer as your preferred payment method and enter your desired shipping address in the designated field. For security reasons, this service is not available with the purchase-on-account option.
We apologize for any inconveniences this may cause, but changing your shipping address after your purchase is completed is not possible. Orders are processed promptly, which makes changes difficult to implement. If the stated address is incorrect or shipment cannot be delivered, it is automatically returned to us. Once we have received and checked the parcel, your refund will be credited to the payment method originally chosen.
In the unlikely case that an item is not readily available within two days, we might deliver in two or more consignments. This allows us to guarantee the fastest possible delivery.
You can either check the order confirmation we sent per email or log into your Pioneer account on our website and view your order under »customer account«. Should you have any questions, you can contact our customer service via firstname.lastname@example.org or under +43 5332 71360 during operating hours (fees may apply).
Damaged or Faulty Goods
If you want to return an item because it is damaged or faulty, you can do so free of charge within the return period by indicating your reason of return on our return label. Once we have received and checked the parcel, your refund will be credited to the payment method originally chosen.