DELIVERY INFORMATION

Shipping Fees

Pioneer offers shipping and returns free of charge. 

Delivery Times

Germany and Austria: Up to 3 business days (if product is immediately ready for dispatch)
Other countries: Up to 5 business days (if product is immediately ready for dispatch) 

Deviating delivery dates are indicated on our product detail pages.

If products are not ready for dispatch within one working day, the delivery date shall be postponed in accordance with the earliest availability time of the products.

Delivery Destinations

Germany
Austria
France
Spain
Netherlands
Italy

As soon as more countries are added, we will gladly let you know in our newsletter. 

Shipping Service Providers

DPD
UPS
DB Schenker
Die Post

Pick-Up Point Collection

Unfortunately, we do not currently serve any pick-up stations. 

Billing & Shipping Address 

You are welcome to use a billing address different from your shipping address. Simply choose PayPal, credit card or instant bank transfer as your preferred payment method and enter your desired shipping address in the designated field. For security reasons, this service is not available with the purchase-on-account option. 

We apologize for any inconveniences this may cause, but changing your shipping address after your purchase is completed is not possible. Orders are processed promptly, which makes changes difficult to implement. If the stated address is incorrect or shipment cannot be delivered, it is automatically returned to us. Once we have received and checked the parcel, your refund will be credited to the payment method originally chosen. 

 

Partial Shipments

In the unlikely case that an item is not readily available within two days, we might deliver in two or more consignments. This allows us to guarantee the fastest possible delivery. 

Checking Orders

You can either check the order confirmation we sent per email or log into your Pioneer account on our website and view your order under »customer account«. Should you have any questions, you can contact our customer service via store@eu.pioneer-av.com or under +43 5332 71360 during operating hours (fees may apply). 

Damaged or Faulty Goods

If you want to return an item because it is damaged or faulty, you can do so free of charge within the return period by indicating your reason of return on our return label. Once we have received and checked the parcel, your refund will be credited to the payment method originally chosen.